My Account

Make sure that you have linked your account to one of these options - Game Center, Apple ID, Facebook or Google Play account in order to protect and save your game progress.

To retrieve your account follow these steps:

  1. Tap on your profile

  2. Open Settings tab

  3. Choose one of the options under the Link account too.

You will receive a pop up offering you to retrieve an existing game.

No, you can only play with one account on a single device.

Don’t forget to link you account to one of these options - Game Center, Apple ID, Facebook or Google Play account in order to protect and save your game progress.

If you lose or change your device without having linked your account, you may lose your game progress irrevocably. This may also happen if you reinstall the game or Factory Reset your device.

We strongly recommend linking your account before you start playing Dystopia!

 

Everything you do in Dystopia is always a step forward, thus the game wasn’t designed to be reset.

To save your progress with Game Center, you must first link your account with it. You can do that by simply going to your game profile -> Settings and choosing Game Center as a linking option. After linking the account your game progress will automatically save with Game Center.

 

Please note!

 

Game Center only supports one game per account. If you will try to save more than one game to your Game Center account, it will result in data loss!

 

To save your progress with Apple ID, you must first link your account with it. You can do that by simply going to your game profile -> Settings and choosing Apple ID as a linking option. After linking the account your game progress will automatically save with Apple ID.

 

Please note!

 

Apple ID only supports one game per account. If you will try to save more than one game to your Apple ID account, it will result in data loss!

 

To save your progress with Facebook, you must first link your account with it. You can do that by simply going to your game profile -> Settings and choosing Facebook as a linking option. After linking the account your game progress will automatically save with Facebook.

 

Please note!

 

Facebook only supports one game per account. If you will try to save more than one game to your Facebook account, it will result in data loss!

 

You can change your username for a price of Gems by pressing your name in the Profile. 

We reserve the right to change any inappropriate names at our own discretion with no compensation. We do not change names upon request.

 

Yes, but not simultaneously. A single account can only be logged in on a single device at any given time.

You can link your game account to more than one device, but the game can only be played on one device at a time. If you try to play the game on both devices at once, then the app will be closed on one of the devices.

 

 Notifications and Privacy

You can enable or disable notifications in your game settings or by following these steps:

  1. Go to your device settings

  2. Select Notifications

  3. Select the game from your Application list -> Configure notifications

Just click on an avatar of a player in the chat that you want to block and you will see an option to block. There is also a “Block” option in the messages, just tap on it and you won’t receive messages from that player anymore.

You can report players via in-game support. Please add screenshots and a detailed description of what is going on as it will help us to assess the situation.

 Other

Selling, buying or giving a game account to other players is against our terms of service. You can check them here: Terms of Service.

We reserve the right to ban any account that has been transferred between players!

 

 In-App Purchases and Billing

You can check your purchase history by following these steps:
 

Android devices:

 

Google Play: https://support.google.com/store/answer/6160235?hl=en

Huawei’s AppGallery: https://consumer.huawei.com/en/support/content/en-us00694318/

Samsung’s Galaxy Store: https://www.samsung.com/us/support/answer/ANS00076970/

 

iOS devices: 

  1. Open the Settings app.

  2. Tap your name, then tap Madia & Purchases

  3. Tap Purchase History

 

Apple: https://support.apple.com/en-us/HT204088#:~:text=See%20your%20purchase%20history%20on,be%20asked%20to%20sign%20in

 

Items bought in our game (in-app purchases) are non-refundable. In some rare cases, exceptions can be applied.

As we, ourselves, do not process any payments and cannot access your in-app purchase records and billing information, please apply for a refund in accordance with your device store.
 

 

Apple: https://support.apple.com/en-us/HT204084

Google Play: https://support.google.com/googleplay/answer/2479637?hl=en

Huawei AppGallery: https://consumer.huawei.com/ph/support/contact-us/

Samsung Galaxy Store: https://www.samsung.com/us/support/answer/ANS00076970/#:~:text=Galaxy%20Store%20Payments%20and%20Purchases,for%20the%20equivalent%20purchase%20value

Here at Beetroot Lab we do not process in-app purchases or have access to your credit card information. 

 

All payment transactions are completed through Apple’s App Store, Google Play, Huawei’s AppGallery or Samsung's Galaxy Store. They also manage your personal information.

 

After each purchase a receipt, issued by Apple, Google Play, Huawei or Samsung, will be emailed to you. They are also in charge of all post-purchase processes.

 

Dystopia: Contest of Heroes is a free to play game with in-app purchases.

 

Remember that all in-game purchases are processed by Apple, Google, Huawei or Samsung stores only.

 

Orders usually are delivered instantly, but occasionally, they may take a while to arrive. When this delay occurs, it means the transaction is still processing, but you should receive your items soon. 

 

You can try to exit the game and open it again, as this may speed the process.

 

If you haven’t received your purchased items after 24h, please contact the support through the pages provided below:

 

App Store: https://support.apple.com/contact

Google Play: https://support.google.com/googleplay/?hl=en#topic=3364671

AppGallery: https://consumer.huawei.com/en/support/mobile-services/appgallery/

Galaxy Store: https://www.samsung.com/us/support/answer/ANS00076970/

 

Please remember that all purchases are processed by Apple, Google, Huawei or Samsung.

 

 Connection and Performance

Usually, all connection issues are related to the network. Please make sure that you are playing over wifi with a good internet provider or at least have 3g/4g connection with your mobile data carrier.

Sometimes it may happen due to unstable network connection. Please make sure that you are playing over wifi with a good internet provider or at least have 3g/4g connection with your mobile data carrier.

 

Game will also disconnect after 10 minutes of inactivity.

 

The game may also be unstable if the phone has a modified OS or custom ROM.

 

iOS: iOS 12+, RAM 2GB

Android: RAM 1.5GB

 

It is still not guaranteed that these specifications will be enough to run the game.

There are many different devices made for other purposes and not all of them are meant for gaming. 

 

The game may also be unstable if the phone has a modified OS or custom ROM.

 

This happens when the player loses connection to the game server. Disconnecting from the game in mid-battle will result in a loss.

Before starting attacks, make sure that you are using a stable network with a reliable connection.

 

If the upgrade didn’t finish or didn’t happen, you most likely had a connectivity error. 

“Lost Connection Warning” can take up to a few minutes before turning up in the game. Any progress made during this will be lost.

This error can occur due to various reasons like: poor internet connection, server issues, ISP errors, or device performance.

 

 Gameplay

We do not refund Gems that have been spent accidentally. 

To create Alliance, you must first repair Alliance Hideout. After that you will be able to create Alliance by tapping on the Alliance tab. It costs 250 Gems to create an Alliance.

The ability to request help is a perk that can be unlocked in the Technology Tree. It is located in the Economy branch and is called Advanced Architecture.

The ability to request troops is a perk that can be unlocked in the Technology Tree. It is the 1st perk Economy branch called Army Reserve.

Boss or Adviser can unlock them in the Technology Tree. They can be found in the Development branch.

Each player contributes a certain % of their Fame Points. Top players in the alliance contribute most points according to this table:

  • 1-10 -> 50%
  • 11-20 -> 30%
  • 21-30 -> 20%
  • 31-40 -> 15%
  • 41-50 -> 12%
  • 51-60 -> 10%
  • 61-75 -> 3%

It is the heart of an Alliance. It is the place where you can unlock perks that give bonuses to Alliance members

You can earn Personal Credits by completing Bounties and helping Alliance members with help requests and by donating troops. You can use them in Alliance Exchange to purchase items unlocked by the Alliance Boss or Adviser.

Alliance Credits are earned by doing Bounties. These credits can be exchanged for Tech Points or Shield Points in Alliance Exchange by the Boss or Adviser.

Tech Points are used to unlock new researches in the Technology Tree.

Shield Points are used to stock up Shields that Alliance members can activate for themselves (needs to be unlocked in Technology Tree). 

Tech Points can be purchased with Alliance Credits by Boss or Adviser and can be used to unlock new researches in the Technology Tree.

Shield Points can be purchased with Alliance Credits by the Boss or Adviser. Alliance leaders can use them to stock up Shields.

Boss or Adviser can unlock them in the Technology Tree. They can be found in the Development branch.

Bounties are essential for the success of the Alliance. They are tasks that Alliance members can do to earn Personal and Alliance credits. There are 4 different Bounty Packs that can be unlocked in the Technology Tree:

  • Basic Bounty Pack includes bounties related to combat.
  • Advanced Bounty Pack includes bounties related to Gunsmith.
  • Expert Bounty Pack includes bounties related to troop recruitment.
  • Master Bounty Pack includes bounties related to helping Alliance members, opening resource packs, and using speedups.

Each pack has 3 Bounty difficulties: Easy, Medium, and Hard.

Before Alliance members have access to Bounties, they need to be unlocked in the Technology Tree by Boss or Adviser.

Players can start Bounties free of charge but after a bounty is taken, the cooldown based on the difficulty of the Bounty begins. If the player decides to cancel the Bounty or completes bounty before cooldown ends they have to wait until they can start another Bounty.

When a player takes a Bounty, they consume one Bounty from the Bounty pack no matter if they complete it or not.

Bounty stock refreshes at the start of each new week.

Alliance Wars is a strategic battle event between two Alliances of roughly equal strength. Alliance Wars have three phases:

         1. Registration Phase: Alliance Boss or Adviser will be able to register their Alliance and choose members that will participate in the Alliance Wars.

Once the Alliance is registered, players can’t be edited, nor registration can be canceled.

If a member leaves the Alliance in meantime, they will still appear in this week's Alliance war and won’t be able to join an Alliance War with a different Alliance.

 

        2. Preparation Phase In the Preparation Phase, participating Alliance members can optimize their base layouts, scout their enemies and Donate Units.

Donated units will be used as defense units in the Battle phase. Each member can receive units based on alliance hideout level. Each player can donate up to 5 units to one member.

Once the preparation phase has ended no new units can be donated for the war base.

Note: These units won't appear on the player’s main base and can't be used in Multiplayer attacks.

 

     3. Battle Phase In the Battle Phase, each Alliance member has 2 attacks which can be used on any 2 different opponent bases.

If several Alliance members attack the same opponent, only the best attack counts towards the Alliance victory Stars.

The Alliance with the most victory Stars at the end of the Battle day is declared the winner.

 

 

Matchmaking is based on a culmination of in-game factors including but not limited to activities such as the Alliance Fame, contribution, league placement, or rank.

War Win Bonus is a reward given to each Alliance once the Battle Phase is over. The winning Alliance receives 100% of the War Win Bonus while the defeated Alliance receives 30%. In case of a draw, each Alliance receives 50% of the War Win Bonus.

After the Battle phase ends, players will receive bonus loot.

The Alliance must have enough members to be able to start Alliance War. To participate, players must join Alliance before the Registration Phase and need to be selected by Boss or Adviser.

An Alliance member can be removed by the Alliance Boss, Adviser, or Commanders. It is done by tapping on a member in the Member tab.

You can cancel your ongoing upgrades by locating your current upgrade and tapping on “x”. Afterward you will need to confirm cancelation by tapping on “OK”.

Please note that only 50% of the resources that you have spent to make the upgrade will be refunded.

Daily Quests are tasks that you can do to receive additional rewards as Cash, Energy and VIP Points.

Quests refresh every 24h. There are 12 in total - 8 of them are easy, 3 normal and 1 hard.

All equipment starts with Common substats. In total, there are five substats levels: Common, Rare, Epic, Legendary, and Exotic. There are four token levels: Common, Rare, Epic, Legendary.


The price of recalibrating one substat is 1 Gunsmith Token. The Player can use any token to recalibrate substats.
Beware: the received substat level depends on the Token used.


For example, a Player has a Rare Substat and decides to use Common Token - the substat most likely will downgrade to Common Substat after recalibration (there is still a chance that it may stay as Rare or become higher level, but it is pretty slim). But if an Epic token is used, an Epic Substat will most likely be received with a small chance of receiving even Legendary or Exotic.


Using higher-level Tokens reduces the risk of downgrading the substat and gives a higher chance of receiving corresponding or higher-level substat.


If you want a higher chance of receiving Common Substat - use Common Token; Rare Substat - use Rare token; Epic Substat - use Epic token; Legendary or Exotic Substat - use Legendary token.


Tip: avoid using lower-level tokens on higher-level substats as it will downgrade the existing substat.

Currently, the max Core level is 21.

Currently, the max Hero level is 21.

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